Sales Policy for Glasunie Sports Equipment Store
Effective Date: November 21, 2024
At Glasunie Sports Equipment Store, we are committed to providing our customers with high-quality sports products and exceptional service. Our sales policy outlines the terms and conditions of all transactions conducted through our website, ensuring a smooth and transparent shopping experience.
1. Product Availability and Stock We strive to maintain accurate stock levels for all the products listed on our website. However, due to high demand or unforeseen circumstances, some items may go out of stock. In the event that a product you have ordered is unavailable, we will notify you promptly and offer you the following options:
- Substitute the out-of-stock item with a similar product of equal value.
- Wait for the restock of the item (if applicable) and ship it to you as soon as it becomes available.
- Cancel the order and issue a full refund.
2. Pricing and Currency All prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. Pricing may vary depending on the specific product, brand, and any promotions we are running at the time.
- Discounts and Promotions: Occasionally, we offer promotional discounts or special sales events. These offers may be subject to expiration dates, quantities available, or other conditions. Only one promotion can be applied to an order at a time, unless otherwise stated.
- Price Accuracy: We make every effort to ensure that all prices and product descriptions are accurate. However, in the event of a pricing error, Glasunie reserves the right to cancel or amend orders placed at an incorrect price. If we identify an error in pricing after your order has been placed, we will contact you to inform you of the discrepancy and request your confirmation to proceed with the order at the correct price.
3. Payment Methods We accept a variety of payment methods to ensure a convenient shopping experience:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal: A secure and easy option for online payments.
- Other Payment Methods: If you would like to use another form of payment, please contact our customer service team for further assistance.
All payments are securely processed through trusted third-party payment gateways, which use encryption to protect your financial information. Your order will be processed once the payment is authorized.
4. Shipping and Delivery Once your payment has been confirmed, we will process and ship your order as quickly as possible. We offer several shipping methods, including standard, expedited, and priority shipping, depending on the destination and product availability.
- Shipping Fees: Shipping costs will vary based on the size, weight, and destination of your order. The total shipping fee will be displayed during checkout before you finalize your purchase.
- Order Tracking: After your order has shipped, you will receive a tracking number via email to track the status of your delivery. Please allow 24-48 hours for tracking information to update.
We make every effort to ensure timely delivery. However, delays can occasionally occur due to factors beyond our control, such as extreme weather conditions, postal service delays, or supply chain disruptions.
5. Sales Tax Sales tax will be calculated and added to your order during checkout, based on your shipping address. The applicable tax rate will vary depending on local tax laws and regulations in your area.
6. Return and Exchange Policy At Glasunie, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a comprehensive return and exchange policy. Items may be returned within 30 days from the date of receipt, provided they are unused and in their original condition with all tags attached.
- Exchanges: If you would like to exchange a product for a different size, color, or style, you can contact our customer service team to initiate the exchange process.
- Defective or Damaged Items: If you receive a defective or damaged product, we will offer you a full refund or replacement. Please contact us immediately with photographic evidence of the damage or defect, and we will resolve the issue promptly.
7. International Orders Currently, we only accept and process orders within the United States. We are unable to ship internationally at this time. We apologize for any inconvenience this may cause and encourage international customers to check back for future updates on shipping availability.
8. Order Cancellations You have the option to cancel your order before it is processed and shipped. If you wish to cancel an order, please contact our customer service team as soon as possible. Once the order has been shipped, it cannot be canceled, but you may return it within the designated return period for a refund.
9. Customer Support Our customer service team is here to help you with any questions or concerns you may have regarding your order. Whether it’s tracking your order, making an exchange, or needing assistance with a product, we are happy to assist you.
- Contact Information:
- Phone: 318-306-0043
- Email: info@glasunie.com
We strive to provide timely and helpful responses to all customer inquiries and ensure a smooth shopping experience from start to finish.
10. Legal Disclaimer
- Glasunie is not responsible for any damage caused by improper use of the products purchased from our store. Always follow the manufacturer’s instructions for safe and proper use of sports equipment.
- We reserve the right to update, modify, or cancel any orders, promotions, or product listings without prior notice.
Street: 1790 Roguski Road, Alexandria, Louisiana, United States
Phone number: 318-306-0043
Email: info@glasunie.com
Website: https://glasunie.com/